There have been many changes in the banking industry over the years. Technology has enabled real time access to services at your fingertips, anywhere and anytime. However, one thing it can’t replace is that personalised, in-person experience.
As a customer-owned bank, we’ve been providing personalised banking solutions for our local NSW south coast communities since 1964.
At Horizon Bank, it’s incredibly important that our members have a personalised banking experience on and offline; we provide this in the following ways…
Providing personal banking solutions by investing in people
We are committed to developing our staff, by providing ongoing learning and training to ensure our branch teams are up to date with the latest information on our financial products.
Horizon Bank offers a range of savings and transaction accounts and our staff are well versed to help you make an informed decision on which product would best suit your needs. To get started, view our range of everyday accounts.
A large part of consumer banking is the provision of loans. We have lending specialists available at all of our branches who can guide you through any loan application, whether it be for a home, investment property, credit card or vehicle. Their expertise will ensure your banking needs are looked after from application to funding.
Face to face services
Our team can assist members with their consumer banking needs in person as well as over the phone or video conference. We’re flexible in our approach to engaging with our members and recognise that people may be staying at home more due to COVID-19. Therefore any person who wishes to speak with a lender, but is unable to visit a branch can organise to have an online face to face meeting.
As a customer owned bank with a strong community focus, our branches exist to serve our members. We have branches in locations across the Illawarra, Shoalhaven, Eurobodalla and Bega Valley including Thirroul, Wollongong, Albion Park, Nowra, Ulladulla, Moruya, Bermagui, Bega & Merimbula.
We also have an agency operating out of the Cobargo Co-operative where our regional Bega Valley members can make transactions. Our staff from Bermagui often visit the Co-operative on a monthly basis to provide the Cobargo community with information about Horizon Bank products and services.
Benefits of being local
Our branch team members are locals helping locals! They value and understand the needs of their community. The difference with a customer owned bank is that when you call or enter the branch, our staff know who you are and will likely greet you by name.
Horizon Bank was forged from humble beginnings in 1964. What has always stayed the same is our commitment to ensuring we continuously provide the best possible member experience. When you call a Horizon branch, you’ll be talking directly to staff who are working there. Horizon Bank does not have any interstate or overseas call centres. You’ll always be talking directly with a branch staff member for your personal banking needs.
Approachability & genuine care
We don’t just talk the talk, we walk the walk! We genuinely care about our members and their needs and provide them with high-quality services. There are no pushy sales tactics at Horizon Bank. Members are only ever offered products and services that will enhance their personal banking and are in their best interests.
We strive to be a trusted partner and welcome feedback from our members. This helps to make relevant decisions to continuously improve our products and services. Our bi-yearly member survey ensures we’re providing an open channel of member communication, to identify areas for improvement.
Our approachability means our members can speak to us with confidence and know that we are here to support them. You’ll always be greeted with a friendly smile by a staff member of Horizon Bank. Our staff continuously go above and beyond for our members.
Horizon Bank is committed to supporting local communities and businesses. If you would like to learn more about our personal banking services, get in touch with our friendly team today. We are here to help you with your banking needs.
The content in this article has been prepared by Horizon Bank for general information only and it is not intended to be professional advice. It does not take into account your objectives, financial situation or needs. You should seek your own legal, accounting, financial or other professional advice where appropriate, and consider the relevant Product Disclosure Statement and Terms and Conditions before deciding whether to acquire any products or services offered by Horizon Bank and/or its affiliated partners. We do not recommend any third party products or services referred to in this article unless otherwise stated and we are not liable in relation to them. Any links to third party websites are for your information and we do not endorse any content on those sites. Horizon Credit Union Ltd ABN 66 087 650 173 AFSL and Australian Credit Licence Number 240573 trading as Horizon Bank.