Your health & wellbeing is our priority
The wellbeing of our members and employees is our highest priority.
As the impacts of the Coronavirus (COVID-19) outbreak continue to evolve, we are closely monitoring and reviewing our response in line with advice from the World Health Organisation and NSW health and government authorities.
The health, safety and well-being of our members, employees and the community is paramount and we are taking a cautious approach consistent with the latest medical advice and government requirements.
In light of current health concerns, we kindly ask that if you believe you may have symptoms consistent with the Coronavirus (COVID-19) (i.e. a fever, coughing, sore throat, fatigue, and shortness of breath) please use our online and phone banking services, rather than coming in to a branch.
We have initiated further proximity protocol steps. All branches have a taped line on the carpet to indicate where members should stand while being served. Staff will direct the member to proceed to the counter when required to hand anything over or sign a form.We are also requesting that members use their own pen when conducting counter transactions. Signs are displayed to remind members of the close proximity directive.