1300 366 565
We're here to help
| Horizon Bank | |
| Mail us | PO Box 280, Wollongong NSW 2520 |
| Contact us online | Use our online enquiry form |
| Email us | info@horizonbank.com.au |
| Phone us | 02 4224 7700 International: +61 2 4224 7700 |
| National Relay Service (NRS) |
If you use the National Relay Service (NRS), you can contact Horizon Bank through this service. First choose your preferred relay contact method via the Access Hub National Relay Service, then provide Horizon Bank's direct phone number (1300 366 565 or 02 4224 7700) to the relay officer. National Relay Service Numbers TTY Users: Call 1800 555 630, then ask for 1300 366 565. Speak and Listen Users: Call 1300 555 727 then ask for 1300 366 565. SMS Relay Users: Send an SMS to 0416 001 350 with the number 1300 366 565 and your request. Internet Relay: Connect through the NRS App or online chat page and provide 1300 366 565 |
| Report lost or stolen cards hotline | 02 4224 7700 (during working hours) 1800 648 027 (after hours) International: +61 2 8299 9101 or contact Visa Global Customer Assistance in the country you are visiting |
| Report fraud or scam transaction | Please contact your local branch. If calling after hours please leave a message. Alternatively, you can submit a report via our fraud or scam transaction form. |
| Visa Card Security - 24/7 Protection |
We may contact you after hours if we identify suspicious card activity. We will send messages from: +61 437 126 492 or +61 489 988 024. We will only ask for Yes /No responses or instruct you to call 1 300 705 750. We will never ask for sensitive information like an access code, one time password or Internet Banking password. We will never include links in our messages or send messages from other numbers. |
| BSB | 802 124 |
Albion Park |
|
| Visit us | Albion Park Shopping Village, 60 Terry Street, Albion Park NSW 2527 |
| Contact us online | Use our online enquiry form |
| Email us | albionpark@horizonbank.com.au |
| Phone us | 02 4235 8800 |
| Hours | Monday - Friday 9.00am to 5.00pm |
Bega |
|
| Visit us | 184 Carp Street, Bega NSW 2550 |
| Contact us online | Use our online enquiry form |
| Email us | bega@horizonbank.com.au |
| Phone us | 02 6499 1400 |
| Hours | Monday to Friday: 9.00am to 5.00pm |
Bermagui |
|
| Visit us | 2 Wallaga Street, Bermagui NSW 2546 |
| Contact us online | Use our online enquiry form |
| Email us | bermagui@horizonbank.com.au |
| Phone us | 02 6497 8810 |
| Hours | Monday to Friday: 9.30am to 4.00pm |
Berry |
|
| Visit us | Shop 3, 115 Queen Street, Berry NSW 2535 |
| Contact us online | Use our online enquiry form |
| Email us | berry@horizonbank.com.au |
| Phone us | 02 4428 9750 |
| Hours | Monday to Friday: 9.30am to 4.00pm |
Merimbula |
|
| Visit us | Shop 1, 20 Market Street, Merimbula NSW 2548 |
| Contact us online | Use our online enquiry form |
| Email us | merimbula@horizonbank.com.au |
| Phone us | 02 6460 3800 |
| Hours | Monday to Friday: 9.00am to 5.00pm |
Moruya |
|
| Visit us | 68 Vulcan Street, Moruya NSW 2537 |
| Contact us online | Use our online enquiry form |
| Email us | moruya@horizonbank.com.au |
| Phone us | 02 4474 9800 |
| Hours | Monday to Thursday: 9.00am to 4.00pm Friday: 9.00am to 5.00pm |
Nowra |
|
| Visit us | Shop 1/24 Berry Street, Nowra NSW 2541 |
| Contact us online | Use our online enquiry form |
| Email us | nowra@horizonbank.com.au |
| Phone us | 02 4428 9700 |
| Hours | Monday to Friday: 8.30am to 4.30pm |
Thirroul |
|
| Visit us | 277A Lawrence Hargrave Drive, Thirroul NSW 2515 |
| Contact us online | Use our online enquiry form |
| Email us | thirroul@horizonbank.com.au |
| Phone us | 02 4224 7730 |
| Hours | Monday to Friday: 9.00am to 4.00pm |
Ulladulla |
|
| Visit us | Ulladulla Shopping Centre, 119 Princes Hwy, Ulladulla NSW 2539 |
| Contact us online | Use our online enquiry form |
| Email us | ulladulla@horizonbank.com.au |
| Phone us | 02 4454 7800 |
| Hours | Monday to Wednesday: 9.30am to 4.30pm Thursday & Friday: 9.30am to 5.00pm |
Wollongong |
|
| Visit us | 27 Stewart Street, Wollongong NSW 2500 |
| Contact us online | Use our online enquiry form |
| Email us | wollongong@horizonbank.com.au |
| Phone us | 02 4224 7700 |
| Hours | Monday to Friday: 8.30am to 4.30pm |
We want to get it right and you can help us with your feedback. Please contact us directly at customerfeedback@horizonbank.com.au or by using one of the options listed at the top of this page. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.
