Online Banking FAQs

Passwords are case sensitive so please check your caps lock then carefully re-enter your password. You might also check that your Num Lock is on too.

You can reset your password using the reset password link. If you are still having problems logging in, please contact your local branch during business hours. Find our contact details here

All browsers are compatible; however minimum versions of Internet Explorer 8.0, Mozilla Firefox 10.0, Google Chrome 2.0 and Apple Safari 5.0 are required.

Ensuring that your personal details, funds and account information remain secure from unauthorised access is paramount. Read more about Online Security here.

Limits for PayID & Osko^® payments and all other external transfers and BPAY payments will be advised to you at the time of application.

Customers may request temporary limit increases for one-off larger transactions, and permanent increases can be issued provided the member has registered for SMS One Time Password (a one-off password is sent to your mobile phone via SMS. This needs to be entered to authorise the transaction).

Customers may also request lower, or even zero transfer limits if they do not have a need to transfer funds via online banking. If you have previously requested zero limits, these will be adjusted accordingly.

Please contact Horizon to request transfer limit changes.

Yes you can. You will need to register for SMS Alerts and set your alert preferences within Online Banking.

Yes you can. You will need to register for SMS Queries and set your query preferences within Online Banking. The number to text is 0409 191 851.

If your loan is in advance and you have funds available to redraw, you can process a redraw online. To do this, go to the Account Details screen for the loan account and look for the heading ‘Process Redraw’. You’ll see 2 buttons, Transfer or BPAY. Click on the option you want and this will take you to either the Transfer Money page or the BPAY page where you can perform your redraw.

You can remove accounts from your display by using a computer, logging onto Online Banking > Settings > Account Settings > select Hide on accounts you don't want to be displayed. 

You can nominate to receive your statements electronically or by mail via Online Banking. Once you are logged into Online Banking, simply go to Account Options then eStatements then Options.

When you log onto Online Banking via your mobile phone you are accessing Mobile Banking which is a cut down version of Online Banking. eStatements aren’t available via Mobile Banking so in order to view eStatements you will need to log on to the full version of Online Banking using a desktop computer.

SMS OTP is a 'second factor' security option for Online Banking users. This is a once-only, random password which is generated and sent to a mobile number that has been pre-registered. After registering for Online Banking, login from a desktop computer and navigate to 'Setup Security Options' in the 'Services & Help' menu. New users will require SMS OTP to gain full Online Banking access.