Horizon will never ask for sensitive information such as an access code, one time password or Internet Banking password. We will never include links in our messages or send messages from other numbers.
We may contact you after hours if we identify suspicious card activity.
We will send messages from: +61 437 126 492 or +61 489 988 024. We will only ask for Yes /No responses or instruct you to call 1 300 705 750.
Horizon Bank uses Intelligent Fraud Protection to protect your card 24 hours a day, 7 days a week. This service continuously watches for unfamiliar transactions on your card, suspect transactions like a purchase made in different parts of the world at the same time or unusual spending activity.
A major benefit is that this system identifies emerging trends and is able to respond immediately to block transactions, thereby reducing card fraud incidences.
The system’s call centre is based in Australia, run by qualified, experienced and specialist staff. If a transaction is deemed suspicious, the security team will attempt to contact the cardholder by phone (between the hours of 7am and 10pm) or use 2-way SMS to verify the transaction and if needed, stop the card. If we cannot contact our member or if the member is suspicious of the call, the team may place temporary block on the card until contact is made at the member’s local branch.
A lost or stolen card can also be stopped at anytime within our Mobile Banking App. After reporting a card lost or stolen via our Mobile Banking App you have the option to re-order your card immediately. Alternately you can call us:
During working hours: 02 4224 7700
After hour support: 1800 648 027
International: +61 2 8299 9101 or contact Visa Global Customer Assistance in the country you are visiting
If you lose your card overseas contact Visa Global Assistance.
Have peace of mind knowing that you can change your Personal Identification Number (PIN) at any time.
Use online or mobile banking to set your PIN for the first time or reset it if it’s been forgotten or compromised.
Misplaced your debit card? You can lock it while you look for it and simply unlock it when you find it.
Temporary card lock keeps your card secure and saves you the hassle of cancelling your card. While your card is locked you can stay safe in the knowledge that:
Losing your debit card is never a good feeling. If this happens, you can cancel it and order a new one any time of the day or night.
Reporting lost and stolen cards is easy in online banking and will give you peace of mind that your money is protected and that a new card is on the way.
You can expect your new card to arrive in the post within 7-10 days.
