Phone: 1300 366 565
Email: info@horizonbank.com.au
Monday to Friday 8:30am - 5pm
24/7 Intelligent Fraud Protection
Horizon Bank uses Intelligent Fraud Protection to protect your card 24 hours a day, 7 days a week. This service continuously watches for unfamiliar transactions on your card, suspect transactions like a purchase made in different parts of the world at the same time or unusual spending activity.
A major benefit is that this system identifies emerging trends and is able to respond immediately to block transactions, thereby reducing card fraud incidences.
The system’s call centre is based in Australia, run by qualified, experienced and specialist staff. If a transaction is deemed suspicious, the security team will attempt to contact the cardholder by phone (between the hours of 7am and 10pm) or use 2-way SMS to verify the transaction and if needed, stop the card. If we cannot contact our member or if the member is suspicious of the call, the team may place temporary block on the card until contact is made at the member’s local branch.
We may contact you after hours if we identify suspicious card activity.
We will send messages from: +61 437 126 492 or +61 489 988 024. We will only ask for Yes /No responses or instruct you to call 1 300 705 750.
Online shopping secured with Visa
Protecting you is our top priority. One way we do this is by preventing the unauthorized use of your card. During a purchase from desktop, mobile or other digital device, you may be guided through an extra check to verify your identity. This helps us ensure it’s you that’s making the transaction. It better protects you from fraud.
As a Visa cardholder, your transactions are secured with Visa. Visa recently enhanced its security for online purchases making the experience more seamless and easy while protecting you from fraud. If you are a Horizon Bank Visa cardholder, learn more here.
If you misplace your card, you can quickly lock it in the Mobile Banking App via the "Cards" tab to keep it safe.
A lost or stolen card can also be stopped at anytime within our Mobile Banking App and if you wish to order a replacement card you will need to contact us directly.
Alternately, to stop your card you can call us:
During working hours: 02 4224 7700
After hour support: 1800 648 027
International: +61 2 8299 9101 or contact Visa Global Customer Assistance in the country you are visiting
If you lose your card overseas contact Visa Global Assistance.
Reporting Fraud
It is important that you let us know immediately if you think you have been scammed or if you think someone has stolen your details.
Contact us immediately if you think you have been scammed, or if you believe someone has stolen your details on 1300 366 565 or by filling out this form. We can stop your card, change your Online Banking access and keep an eye out for any attempts on your account.
Avoid card fraud with these helpful tips from Visa
