Corporate Information

Details of the Horizon Credit Union Ltd trading as Horizon Bank 2021 AGM will appear here.

Option to Receive Notice of Meetings

If you are a Horizon member you may choose to receive notice of member meetings. Click here to complete the Option to Receive Notice of Future Member Meetings form.

Annual Reports

Download a copy of Horizon's Annual Reports below.

2020
2019
2018
2017
2016
2015
2014
2013
2012
2011

Regulatory Disclosures

Download a copy of Horizon's Prudential Public Disclosure documents below:

Constitution

Download a copy of our Constitution

Customer Owned Banking Code of Practice

The Customer Owned Banking Code of Practice (COBCOP) is the code of practice for Australia’s credit unions, mutual banks and mutual building societies.

Learn more about the COBCOP

Members of credit unions, mutual banks and mutual building societies can have confidence in knowing they are covered by a market leading, plain English commitment to fair and responsible banking. The Code is just another example of the value customer owned banking institutions place on improving the financial wellbeing of their members and their communities.

Customer owned banking delivers member-focused, competitive retail financial services – outstanding service and fairer fees. Credit unions, mutual banks and mutual building societies exist to serve their members, not simply to drive high profits for external shareholders.

The Customer Owned Banking Code of Practice is the public expression of our commitment to these fundamental principles – a legal and moral commitment to delivering on our promises to our customers.

The Customer Owned Banking Code of Practice commenced on 1 January 2014, following the completion of an independent review of the Code’s predecessor, the Mutual Banking Code of Practice. All of the recommendations made by the independent reviewer have been incorporated into the Customer Owned Banking Code of Practice.

10 Key Promises

The Customer Owned Banking Code of Practice is how credit unions, mutual banks and mutual building societies will deliver on their pledge to always put customers first.

Our 10 key promises to you

We will be fair and ethical in our dealings with you
We will focus on our customers
We will give you clear information about our products and services
We will be responsible lenders
We will deliver high customer service and standards
We will deal fairly with any complaints
We will recognise our customers’ rights as owners
We will comply with our legal and industry obligations
We will recognise our impact on the wider community
We will support and promote this Code of Practice

Your representatives on the Board of Horizon Bank are:

mark-crowther-chairman