Details of the Horizon Credit Union Ltd trading as Horizon Bank Annual General Meeting will appear here.

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If you are a Horizon member you may choose to receive notice of member meetings. Click here to complete the Option to Receive Notice of Future Member Meetings form.

Download a copy of Horizon's Annual Reports below.

2019
2018
2017
2016
2015
2014
2013
2012
2011

Customer Owned Banking Code of Practice

The Customer Owned Banking Code of Practice (COBCOP) is the code of practice for Australia’s credit unions, mutual banks and mutual building societies.

Members of credit unions, mutual banks and mutual building societies can have confidence in knowing they are covered by a market leading, plain English commitment to fair and responsible banking. The Code is just another example of the value customer owned banking institutions place on improving the financial wellbeing of their members and their communities.

Customer owned banking delivers member-focused, competitive retail financial services – outstanding service and fairer fees. Credit unions, mutual banks and mutual building societies exist to serve their members, not simply to drive high profits for external shareholders.

The Customer Owned Banking Code of Practice is the public expression of our commitment to these fundamental principles – a legal and moral commitment to delivering on our promises to our customers.

The Customer Owned Banking Code of Practice commenced on 1 January 2014, following the completion of an independent review of the Code’s predecessor, the Mutual Banking Code of Practice. All of the recommendations made by the independent reviewer have been incorporated into the Customer Owned Banking Code of Practice.

10 Key Promises

The Customer Owned Banking Code of Practice is how credit unions, mutual banks and mutual building societies will deliver on their pledge to always put customers first.

  1. We will be fair and ethical in our dealings with you
  2. We will focus on our customers
  3. We will give you clear information about our products and services
  4. We will be responsible lenders
  5. We will deliver high customer service and standards
  6. We will deal fairly with any complaints
  7. We will recognise our customers’ rights as owners
  8. We will comply with our legal and industry obligations
  9. We will recognise our impact on the wider community
  10. We will support and promote this Code of Practice

Your representatives on the Board of Horizon Bank are:

mark-crowther-chairman

Mark Crowther

Chairman

Qualifications & Affiliations:

  • Graduate of Australian Institute of Company Directors
  • Bachelor of Commerce (With Merit)
  • Fellow Chartered Accountant
  • Registered Company Auditor
  • Member Institute for Strategy, Innovation & Leadership
  • Director since 2013

peter-dun-director

Peter Dun

Director

Qualifications & Affiliations:

  • Bachelor of Business
  • Master of Business Administration (MBA)
  • Director since 2014

michael-gleeson-director

Michael Gleeson

Director

Qualifications & Affiliations:

  • Fellow of the Institute of Chartered Accountants
  • Graduate Member, Australian Institute of Company Directors
  • Member Institute for Strategy, Innovation & Leadership
  • Director since 2013

joanne-hinge-director

Joanne Hinge

Director

Qualifications & Affiliations:

  • Advanced Diploma of Banking Services Management
  •  Diploma Financial Services /TAE Cert IV
  •  Diploma Credit Management
  •  Diploma Frontline Management
  •  Member Australian Institute Company Directors
  •  Member Institute for Strategy, Innovation & Leadership
  •  Director since 2009

jason-hall-director

Jason Hall

Director

Qualifications & Affiliations:

  • Bachelor of Business
  • Diploma of Management
  • Foundations of Directorship
  • ANZIIF (Fellow) CIP
  • Certified Practicing Risk Manager
  • Graduate of Australian Institute of Company Directors
  • Member Institute for Strategy, Innovation & Leadership
  • Director since 2014

maree-kerr-director

Maree Kerr

Director

Qualifications & Affiliations:

  • Graduate of Australian Institute of Company Directors
  • Diploma of Business
  • Diploma of Management
  • Advanced Certificate in Training & Development
  • Justice of the Peace
  • Member Institute for Strategy, Innovation & Leadership
  • Director since 2011

glenda-papac-director

Glenda Papac

Director

Qualifications & Affiliations:

  • Diploma of Business
  • Diploma of Marketing
  • Diploma of Management
  • Member Australian Institute Company Directors
  • Member Institute for Strategy, Innovation & Leadership
  • Director since 2010

Why choose us?