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"Being a business owner who was looking to refinance my home loan and investments, I needed someone who was willing to put in the hard work and keep me up to date during the whole process. I was over the moon with the service from Kim. Nothing was too much trouble, whatever I asked for…she made it happen!”
"I recently transferred my home loan back to Horizon Bank because of the great service provided by Kim Pattison. While the entire Nowra branch have always been a cut above when it comes to personalised service, Kim's assistance and ongoing support are unlike anything I have seen at any other financial institution. Kim explains everything clearly and concisely, and helped me set up a much better money management system so that I am now always ahead financially. I cannot recommend Kim highly enough!"
"Over the past years we have had several home loan products with a variety of the major banking institutions. Whilst taking this same course for our most recent purchase, we became most frustrated by the inefficient, impersonal and shallow service that we were receiving. Those that we dealt with lacked knowledge of their own systems and process and showed little to no interest in progressing our application resulting in a process that lingered for several weeks with no outcome.
Fortunately, we were then referred to Kim by a family member. In the decades that Sarah and I have been dealing with banking and finance institutions we have never experienced the level of service, professionalism, knowledge and the genuine desire to help which Kim consistently displayed throughout this process. We are delighted to now be members of Horizon Bank and could not be happier with the financing arrangements that Kim has facilitated for our family.
We have no hesitation in recommending Kim, and Horizon, and will continue to do so at every opportunity."
“We were referred to Horizon Bank’s Mobile Lender, Kim Pattison, by a friend, after an investment project had been rejected by our life-long-term banking institution. Kim asked all the right questions and made all the right suggestions. More so, Kim expedited the loan application process keeping us informed all along the way – we were in daily contact. Kim nursed us through the legal and banking processes and our purchase was successfully settled on time and on expectation, more than anything else. Kim was an amazing partner in our investment, even though it was just “another loan” in most ways. To us it was a very important loan and a major step towards our future financial security. Kim just calmly and professionally guided us through the process and was on hand every step of the way to answer our questions but more importantly, to ask the right questions of us. We’ve never experienced banking like this.”