Free, confidential advice from financial counsellors
Supporting you through tough times.
At Horizon, we understand that life doesn’t always go as planned. If you're facing financial difficulties that may prevent you from meeting your loan or credit card repayments, we are here to support you. Our Financial Hardship Assistance program is designed to help you through challenging times by providing tailored solutions to help get you back on track.
If you find yourself struggling, we encourage you to reach out to us as soon as possible.
Whether you're struggling to make your repayments due to illness, unemployment, reduced income, or other financial stress, our hardship assistance is available to help you regain control of your finances.
Some examples of how we may help include:
We recognise that seeking financial hardship assistance can feel daunting, but rest assured that your privacy is a priority. All conversations and applications are treated confidentially, and our team is committed to handling your situation with care, respect, and understanding.
In addition to our internal support, there are several external services available to assist you during financial hardship, including:
We’re committed to supporting you and ensuring that you have access to the resources and options available to help you navigate financial difficulties with confidence.
For more information or assistance, we would encourage you to refer to the FAQ’s or simply by contacting us:
