Everyone deserves to feel on top of their finances and independent advice on your personal situation can be a handy place to start. Financial counsellors are qualified professionals who can provide information, advocacy and support to those in financial difficulty.
Some of the ways they can help:
Some free, independent counselling options are listed here:
Horizon Bank subscribe to the Customer Owned banking Code of Practice (COBCOP), the code of practice for Australia's credit unions, mutual banks and mutual building societies. The code is designed to safeguard sufficient income of customers in receipt of Services Australia support payments or Department of Veterans Affairs' payments in the event an account becomes overdrawn.
We recognise that customers who receive such payments are entitled to retain at least 90% of their payment should their account become overdrawn. We encourage customers who may be experiencing financial hardship to contact us by visiting your local branch, calling 1300 366 565 or emailing firstname.lastname@example.org.