Our members are our reason for being, everything we do, we do for them.
Keep your Visa cards safe and secure
If you have lost your Visa Card within Australia the first thing you should do is contact us and let us know as soon as possible.
If it is during office hours (Monday to Friday 8:30am to 5pm), contact your local branch or call
1300 366 565
If it is outside of our normal business hours, contact the VISA Hotline: Toll Free (within Australia)
1800 648 027
Losing your Visa card overseas can be stressful – especially if you suddenly find yourself without access to your cash.
The Visa Global Card Assistance Service is available 24/7 and can help you with the following:
To locate a Visa Global Card Assistance Service number, click here to visit their website.
It is important that you let us know if you think you have been scammed or if you think someone has stolen your details. We can stop your card, change your Online Banking access and keep an eye out for any attempts on your account.
Avoid card fraud with these helpful tips from Visa
Visa Secure and eftpos Secure are our 3D Secure fraud prevention measures designed to add an additional layer for security to your online shopping to protect against fraudulent card use. In certain instances, you may be requested to validate your identity by confirming your purchase with an OTP (One-time Password) sent to your registered mobile device. Entering this password will confirm your identity and your transaction will be approved
We may contact you after hours if we identify suspicious card activity.
We will send messages from: +61 437 126 492 or +61 489 988 024. We will only ask for Yes /No responses or instruct you to call 1 300 705 750.
We will never ask for sensitive information like an access code, one time password or Internet Banking password. We will never include links in our messages or send messages from other numbers.
