Our members are our reason for being, everything we do, we do for them.
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If you’re reading this, you would've received a call, SMS or email from us asking you to verify your details. To put your mind at ease, we are happy to confirm that this is a genuine request. As mentioned previously, we need to do this periodically to meet our legal obligations as a bank.
Please remember that we’ll never ask you to provide your personal or banking information by replying to an email or text message.
You can confirm the request is legitimate by:
• Checking that the Horizon Bank phone number and email address detailed in the request match those published on our website.
• Calling us on 1300 366 565 or your local branch
• Visiting your local Horizon Bank branch.
To comply with Australia's Anti-Money Laundering and Counter-Terrorism Financing Act 2006, we are required by law to periodically collect and check our customers' current information. This process is known as Know Your Customer (KYC).
You’ll need to confirm your full name, any other names you are known by (if applicable), your residential address, date of birth, contact details, occupation, citizenship, detailed information to understand the source of your income and source of wealth. We will also ask you how you use your account at Horizon.
If you have been asked to reverify your identity, please one of these current documents handy:
If you don’t have any of these documents available, please call us on 1300 366 565 to discuss or visit a local branch.
You can provide the requested information by:
• Completing the Know Your Customer (KYC) form on our Know Your Customer (KYC) page. Please note, this form can only be used for individual KYC purposes. If you operate any business accounts, you will need to contact our KYC team directly.
• Visiting your local branch.
By not providing us with the relevant documentation, we will not be compliant with the Anti-Money Laundering and Counter-Terrorism Financing Laws. Unfortunately, this may prevent us from providing you with banking services on an ongoing basis, and we may be required to restrict or close your accounts.
If your banking has been restricted, you may find some services have limited functionality. This might include:
The KYC process involves checking the personal information you have provided to us to reference against records of government agencies or other entities. These credit reporting bodies will prepare and provide us with an assessment.
The credit reporting body may use your personal information, and personal information it holds, including the names, residential addresses, and dates of birth of other individuals, for the purposes of preparing the Assessment only. This will not leave a mark on your credit file.
