Our members are our reason for being, everything we do, we do for them.
Planned System Outage – Please be advised we will be conducting maintenance on our system between 10pm Saturday 11th April and 2am Sunday 12th April 2026.
Know your Customer (KYC) is the process of identifying our customers and verifying their details to comply with Australia's Anti-Money Laundering and Counter-Terrorism Financing Act 2006. KYC requires us to collect and verify our customers' information. This includes fully identifying a customer before we provide them with a service(s).
By periodically asking customers to reverify their details, we are able to offer better protection against financial crime such as fraud and identity theft.
If you have been contacted by our KYC verification team to reverify your details, you can complete the process by either:
In some circumstances we may also ask you to re-verify your identity. Please use the button below and have your current passport and drivers license handy to re-verify your identity.
If you do not complete the KYC reverification process, we may need to restrict access to your banking until you do.
Even if your details have not changed, it's important that we check the information we hold for you is correct.
For further information, please see our frequently asked questions:
