"Recently a friend told me to give Kim at Horizon a call when my bank of 20 years couldn’t help me out with trying to buy my dream home. I remember feeling very deflated and ringing Kim on a Tuesday afternoon after 5pm, leaving a voicemail message thinking that maybe I’d hear from her the next day. Within half an hour though, she had called me back and we had started to look at the process of whether she thought this was do-able and it was. Kim’s tenacious and tireless approach put me right at ease throughout the whole application and at the times when I was really stressed and sure this wasn’t going to work… she kept saying, “It’s ok, we can do this.”
Kim is an amazing lender and with her very positive and personable demeanour she is a huge asset to Horizon Bank. The straightforward way she works with people who want to achieve their money goals; buy the dream home, consolidate their loans or just get a better deal than what they already have is simply refreshing. With Kim’s kind and honest approach she treated me like a person and not just an account number as my previous bank did, which in turn made me leave my old bank entirely and move everything to Horizon. I cannot praise Kim enough and will be forever grateful to her for helping me to be able to buy my dream home. Thank you Kim - I have absolutely no hesitation in recommending you to anyone and look forward to working with you more in the future".
"Being a business owner who was looking to refinance my home loan and investments, I needed someone who was willing to put in the hard work and keep me up to date during the whole process. I was over the moon with the service from Kim. Nothing was too much trouble, whatever I asked for…she made it happen!”
"I recently transferred my home loan back to Horizon Bank because of the great service provided by Kim Pattison. While the entire Nowra branch have always been a cut above when it comes to personalised service, Kim's assistance and ongoing support are unlike anything I have seen at any other financial institution. Kim explains everything clearly and concisely, and helped me set up a much better money management system so that I am now always ahead financially. I cannot recommend Kim highly enough!"
"Over the past years we have had several home loan products with a variety of the major banking institutions. Whilst taking this same course for our most recent purchase, we became most frustrated by the inefficient, impersonal and shallow service that we were receiving. Those that we dealt with lacked knowledge of their own systems and process and showed little to no interest in progressing our application resulting in a process that lingered for several weeks with no outcome.
Fortunately, we were then referred to Kim by a family member. In the decades that Sarah and I have been dealing with banking and finance institutions we have never experienced the level of service, professionalism, knowledge and the genuine desire to help which Kim consistently displayed throughout this process. We are delighted to now be members of Horizon Bank and could not be happier with the financing arrangements that Kim has facilitated for our family.
We have no hesitation in recommending Kim, and Horizon, and will continue to do so at every opportunity."
“We were referred to Horizon Bank’s Mobile Lender, Kim Pattison, by a friend, after an investment project had been rejected by our life-long-term banking institution. Kim asked all the right questions and made all the right suggestions. More so, Kim expedited the loan application process keeping us informed all along the way – we were in daily contact. Kim nursed us through the legal and banking processes and our purchase was successfully settled on time and on expectation, more than anything else. Kim was an amazing partner in our investment, even though it was just “another loan” in most ways. To us it was a very important loan and a major step towards our future financial security. Kim just calmly and professionally guided us through the process and was on hand every step of the way to answer our questions but more importantly, to ask the right questions of us. We’ve never experienced banking like this.”
"Kim, we wanted to say a huge thank you for everything you have done for us, we have used many brokers before and been to many banks over the years and you have by far been the best we have ever ever dealt with and I’m not just saying that! From start to finish everything has been amazing! You helped us secure something we thought was going to end up not happening and we were going to lose money! But no you turned it around for us and what was giving us so much anxiety and stress you soon helped that all go away.
We are so thankful for you and all you have done for us! And cannot wait to use you again!"
