Confirm your details for your Horizon Bank Account

Know Your Customer (KYC)

Know your Customer (KYC) is the process of identifying our customers and verifying their details to comply with Australia's first Anti-Money Laundering and Counter-Terrorism Financing Act 2006. KYC requires us to collect and verify our customers' information. This includes fully identifying a customer before we provide them with service(s). 

By periodically asking customers to reverify their details, we are able to offer better protection against financial crime such as fraud and identity theft.

Have you been contacted by our KYC verification team? 

If you have been contacted by our KYC verification team to reverify your details, you can complete the process by either: 

• Completing the Know Your Customer Form located (HERE). Please note, this form can only be used for individual account re-verification. If you operate a business account, you will be contacted directly by our KYC verification team. 
• Visiting your local branch

In some circumstances we may also ask you to re-verify your identity. Please click this link (HERE) and have your current Passport and Drivers License handy to re-verify your identity.  

If you do not complete the KYC reverification process, we may need to restrict access to your banking until you do. 

Even if your details have not changed, it's important that we check the information we hold for you is correct. 

For further information, please see our frequently asked questions: